Warranty Policy
Warranty Policy
Effective Date: [January 1, 2024]
At Solstice, we are committed to ensuring the satisfaction and confidence of our customers. Our One-Year Warranty Policy reflects this commitment, assuring the quality and craftsmanship of our sterling silver and moissanite jewelry.
Coverage Duration:
This warranty is valid for one year from the date of purchase.
What's Covered:
– Defects in material or workmanship under normal use.
– Issues related to the quality of the metal or gemstones, such as premature tarnish or structural defects in moissanite stones.
What's Not Covered:
– Damage due to normal wear and tear.
– Damage resulting from misuse, accidents, or alterations.
– Loss of jewelry or individual stones.
Warranty Claims:
– To make a warranty claim, contact our customer service team with your order number, description of the issue, and photographic or video evidence.
– Our team will assess the claim and, if valid, provide instructions for returning the item.
– Repairs or replacements will be at the discretion of Solstice. We reserve the right to deny any warranty claim that does not meet our criteria.
Limitations:
– The warranty is non-transferable and only applies to the original purchaser.
– Any repairs or servicing done by third parties will void this warranty.
– Solstice is not responsible for any incidental damages or loss of use.
Additional Services:
– After the warranty period, we offer repair services at a nominal fee.
– We recommend regular professional cleaning and inspection to maintain the beauty and integrity of your jewelry.
Contact Information:
– For any questions or warranty claims, please contact our customer service at contact@solstice-boutique.com.
Solstice is dedicated to providing exceptional products and services. This warranty policy is part of our commitment to your satisfaction and trust in our brand.